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Help Us Reduce Admin.
Improve Answers. Save Time.

What you share now helps everyone work smarter - including you.

This space is for capturing what teams actually deal with when supporting LFS customers.

We’re asking staff to be open and transparent about the questions you receive, the information you share, and the challenges you face. Including where clear answers don’t yet exist.

Everything submitted here will help build a central Knowledge Hub that supports both customers and LFS teams, reduces repeat queries, and creates clearer, more consistent information across the business.

There are no right or wrong answers. Real insight is what matters. Complete the correct section below to start logging.

This is not about judging how things are done! It’s about exposing where information, messaging, or systems need to be built so teams don’t have to keep filling the gaps manually.

Click on the tab you need below and complete the form. Done.

Customer Documents Sent

List the documents, guides, emails, or files you regularly send to customers, and what they are used for.

Your Details
Document Details
(Log something you regularly send to customers)
Frequency
(Tick or note what applies)
Final Honest Insight
(No filtering needed)
If one thing could be explained once online and never asked again, what would it be?
Where do you think customers are missing information before they contact LFS?

Common Customer Questions & Pain Points

Capture the questions or issues customers often raise, and how they typically present.

Your Details
Customer Questions
(Add several per line, per question is fine)
Frequency
(Tick or note what applies)
Final Honest Insight
(No filtering needed)
If one thing could be explained once online and never asked again, what would it be?
Where do you think customers are missing information before they contact LFS?

Repeated Explanations / Admin Tasks

Note tasks or explanations you find yourself repeating frequently. Things that take up time or are asked multiple times.

Your Details
Repeated Explanations / Admin Tasks
(Things that feel repetitive or time-consuming)
If yes, why do you think customers still ask?
Frequency
(Tick or note what applies)
Final Honest Insight
(No filtering needed)
If one thing could be explained once online and never asked again, what would it be?
Where do you think customers are missing information before they contact LFS?

Gaps & Friction Points (Very Important)

Highlight areas where questions can’t be answered clearly, where information is missing, or where processes cause confusion.

Your Details
Gaps & Friction Points (Very Important)
(Where things fall down)
Questions you struggle to answer clearly:
Situations where information doesn’t exist or isn’t clear:
Areas where answers depend on “experience” rather than documentation:
Anything customers regularly misunderstand:
Final Honest Insight
(No filtering needed)
If one thing could be explained once online and never asked again, what would it be?
Where do you think customers are missing information before they contact LFS?

What You Use to Communicate With Customers

Record the tools, templates, systems, or personal methods you rely on to share information and support customers.

Your Details
What You Use to Communicate With Customers
(Tools, materials, systems)
Standard documents: (list if applicable)
Anything you’ve created yourself to “make things work”:
Frequency
(Tick or note what applies)
Final Honest Insight
(No filtering needed)
If one thing could be explained once online and never asked again, what would it be?
Where do you think customers are missing information before they contact LFS?